Terms & Conditions

This policy is offered in addition to your legal rights. This policy does not apply to perishable items (food and drink). If any perishable items are received not as described, please contact us at koyamail@koya.co.uk

Returns

Unfortunately, we can’t offer exchanges, but you have the option of returning your order by contacting us within fourteen days of receiving your order for a refund as per the Refunds section below. If you do not contact us within 14 days of your purchase, unfortunately, we cannot offer you a refund and likewise if the products purchased have obvious signs of use or any damage. We’ll also ask to see a receipt for proof of purchase. To return your product, please mail it to: Koya Arch, 389 Railway Arches, Mentmore Terrace, London, E8 3PH. Unfortunately, we won’t be able to pay for the return shipping costs.

Refunds (if applicable)

Once we’ve received your return your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 working days. If you have any further enquiries about you refund, please contact us at koyamail@koya.co.uk

Perishable Items (Food)

Unfortunately we can’t offer any returns or exchanges on any perishable items. If these items are received not as described, please contact us at koyamail@koya.co.uk

Shipping

All orders are sent out via Royal Mail Tracked 48 service. We aim to ship all orders within 2-3 working days.